UPTC sh.p.k pays special attention to your privacy. Therefore, we would like to inform you about the types of data we collect from you, how we process, store, protect, or share this information, and your rights throughout this process.
Legality of Data Collection & Processing
The collection and processing of data by UPTC sh.p.k is carried out in accordance with the Constitution of the Republic of Albania (specifically Article 35), international conventions ratified by the Albanian state, Law No. 124/2024 “On the Protection of Personal Data,” and other legal/regulatory frameworks that mandate the collection and processing of personal data.
General Data Protection Regulation (GDPR) No. 2016/679 of the European Union.
Under this regulatory framework and according to accepted commercial standards, the collection and processing of data by UPTC sh.p.k is legitimate if:
a) You have consented to the collection and processing of your personal data for one or more purposes, and this consent may be written, electronic, or in any form that expresses your will; or
b) It is necessary for the performance of a contract/relationship in which you will be a part; or
c) It is carried out to fulfill legal obligations; or
ç) It is done to protect the vital interests of individuals; or
d) It is carried out in the public interest or in the exercise of official duties as a controller; or
dh) It is carried out to exercise the legitimate rights of the controller or a third party, excluding cases where it conflicts with fundamental rights.
Types of Data Collected
UPTC sh.p.k collects and processes your personal data (such as Name, Surname, Date of Birth, Place of Birth, Residence, ID/Passport number, personal identification number, age, gender, health-related data, photographs, email, phone number, etc.) when you apply or personally register this data on forms, applications, for one or more purposes as defined below in this policy.
Additionally, UPTC sh.p.k collects and processes data related to your use of our website (e.g., interest shown on certain issues while browsing our website), through the “IP” address of the computer or mobile phone used to access our site, or by using cookies and similar tracking tools for automatic data collection. The “IP” (Internet Protocol) is a number assigned to your computer’s browser when you access the internet and is automatically provided by the internet server. An IP does not constitute identifiable information because multiple people may access the same computer through the internet. “Cookies” are small files placed in your browser when you visit the UPTC sh.p.k website, which allow the recognition of your browser and collect and store information about the services you have used or the issues you have shown interest in. Other technological tracking tools, such as “web beacons,” are small graphic files placed on the website or email, mainly used to monitor activity and provide information to the central server (which may belong to a hosting page, ad network, or another third party).
Purpose of Data Collection & Processing
The collection and processing of data is done for the following purposes:
a) Scheduling appointments and/or registering and opening a file for a medical dental or aesthetic visit or treatment;
b) Diagnostic and medical dental or aesthetic treatment;
ç) Concluding an application and/or valid contract to benefit from one of our products/services;
d) Identifying issues and problems related to products/services or addressing complaints and improving services;
dh) Fulfilling legal, regulatory, and/or contractual obligations;
e) Addressing delayed obligations or other legal/contractual rights by our institution or in cooperation with third parties or law enforcement institutions;
ë) Scientific research, statistics, surveys, and analyses;
f) Personalizing and promoting products/services that you have shown or may show interest in, communication, and providing important information regarding company services/products or related to news/changes, various offers, through digital marketing and communication tools;
g) Communicating with you for other purposes upon your request/notification.
Data Sharing and Transfer
UPTC sh.p.k may share your data with companies within the same group (parent – subsidiary). In case of a change in control due to events like sale, merger, bankruptcy, or similar, UPTC sh.p.k reserves the right to transfer your data to the party acquiring control. In such a situation, all data will be treated in accordance with this Privacy Policy unless changes are made in accordance with the section below on Privacy Policy Changes and/or compliance with the applicable legal framework and/or for the purpose of improving data collection and processing processes.
Furthermore, UPTC sh.p.k cooperates with third parties and contractors that assist in the provision, management, and processing of products and services, or that assist in operational actions on the website, technological operations, data analysis, conducting research, statistics, sending emails, advertising, and promotions. Our institution, through respective contracts, has required these parties not to use or advertise your data for purposes other than those necessary for fulfilling the contract.
Your data may also be shared by UPTC sh.p.k with official authorities or third parties in the following cases:
a) To fulfill legal obligations;
b) When publication is necessary for the protection of your safety or the safety of others, public health interests, investigation, and prevention of fraud or other risks;
c) Addressing delayed obligations or protecting our other legal/contractual rights, by our institution or in cooperation with third parties or law enforcement agencies, or in case of transferring/assigning rights and obligations to a third party;
ç) In exceptional cases such as responding to threats or risks to persons, property, or in defense of fundamental rights;
d) Public and health authorities as required by law;
dh) Public or private bodies for reimbursement of healthcare expenses;
e) Other specialists for necessary consultation regarding the required healthcare service;
ë) Substitutes or collaborators, third parties, and contractors with whom the company cooperates, including promotional partners.
Data will not be transferred to a third country or an international organization outside the conditions provided in this section.
Our website may contain links to other pages that apply their own Privacy Policies. UPTC sh.p.k does not transfer your data to these pages, but you should review their Privacy Policies as we do not guarantee how these pages collect and process your data.
Data Security & Retention Period
For the security of personal data, our institution has implemented technological tools and systems to prevent unauthorized access, unlawful processing, loss, or destruction of data, ensuring confidentiality. However, you should consider risks from external cyber-attacks that lie outside UPTC sh.p.k’s ability to prevent.
Your data will be kept for as long as necessary to:
a) Achieve the purpose and nature for which they were collected;
b) Fulfill the contractual relationship;
c) Meet other legal obligations;
ç) Resolve conflicts or legal issues;
d) Exercise fundamental rights;
dh) Protect public interest;
e) Archive for public, scientific, or historical purposes.
Your Rights
At any time, you have the right to access information about the data that has been collected and processed about you, to request correction, updating, limitation of processing in specific legal cases, cessation of further processing, and/or deletion of this data when its processing is no longer necessary, or when you have withdrawn consent for processing. However, deletion of data cannot be carried out if there is any reason stated in the “Security and Retention Period of Data” section above. Also, be aware that, from a technical and technological standpoint, it is impossible to delete every record stored on our servers.
In exercising your rights, you have the option to opt-out of receiving communications, emails, publications about UPTC sh.p.k products/services, or other promotional notifications by unsubscribing via the link or by canceling your notification preferences.
The above rights can be exercised by submitting a formal request to UPTC sh.p.k at the address provided on this page, or by emailing: [email protected], or calling +355676084446. Upon receiving your request, the relevant UPTC sh.p.k structures will evaluate it and inform you of the actions taken.
Protection of Children’s Privacy
UPTC sh.p.k collects and processes data and information about children only for health-related purposes and in compliance with legal requirements, and is committed to protecting their privacy.
Contacting UPTC sh.p.k Regarding Privacy and Your Data
For any questions, clarifications, requests, or complaints regarding the collection and processing of your data, you can contact UPTC sh.p.k at the following addresses:
• UPTC sh.p.k, Central Office: Lagjia Loni Dhamo, Lushnjë, Albania;
• All Branches of UPTC sh.p.k in Albania;
• Email: [email protected];
• Tel/Cel: +355676084446.
Upon receiving your request, the relevant UPTC sh.p.k structures will evaluate it and inform you of the actions taken. If you believe that the issues and problems presented regarding the collection and processing of data have not been properly addressed, you have the right to approach the Commissioner for Personal Data Protection at: www.idp.al, or other judicial authorities.
Changes to the Privacy Policy
UPTC sh.p.k reserves the right to modify this Privacy Policy and the products/services offered at any time, which will become effective on the date of their publication on this page, or upon notification via email, or through any other communication means. The continued use of this website after such changes to the Privacy Policy is considered your acceptance of these changes. We encourage you to periodically review the Privacy Policy to stay informed of the latest changes and practices. If you do not accept the terms of this Policy, you may not proceed further on this website.
